Frequently Asked Questions


Merge Internet Setup Instructions

Setup sheets explaining how to configure your internet connection and/or email program for use with Merge Internet.

Windows 95/98/ME Setup Sheet
Windows XP Dial-up Networking Setup Sheet
Outlook Express Setup Sheet

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Norton Anti-virus 2000-2001 problem that might affect your email.

It appears that everything is back to normal with one exception: A lot of people
seem to be having problems that are actually being caused by Norton Anti-virus 2000, and 2001.
Apparently, the changes that these programs make to the setting in you mail client sometimes
don't work, especially since our server has changed. If you try to get your mail, and get an
error that says something about either the number '127.0.0.1' or the server 'pop3.norton.antivirus'
then you are probably having this problem. The fix is pretty straightforward...either uninstall
Norton Anti-virus, and reinstall it, or change the settings in your mail program. Most people
seem to use Outlook Express, so here is the fix for OE. Open Outlook Express, go to Tools then Accounts.
Click on the Mail tab and make sure that Merge is highlighted. Click the Properties button.
Next, click the servers tab. The second line down - "Incoming Mail Server (POP3)" - will probably
read "127.0.0.1" or "pop3.norton.antivirus." If this is the case, change it to mail.mergetel.com
then check the account name line. If there is a /mail.mergetel.com after your account name, remove it.
Then hit Ok, and Close. Close Outlook Express, then open it again and everything should work fine.

Again, thank you for your patience.

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Here is an article that gives a bit of insight into how you might get so much junk mail.
This was found on the MSNBC web site. Click here to read it.
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Why do I sometimes get disconnected?


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Ten Digit Dialing


How to set up your internet connection to use Bell's new 10 digit telephone number requirement.
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A Quick Overview of Using Netscape Communicator

Geared towards the new Internet user, this overview will get you browsing the web and sending and receiving email with Netscape Communicator and Merge Internet quickly and easily.


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Personal Web Page Publishing Instructions


How to publish your Web Pages with Merge Internet.

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Macintosh TCP/IP Setup Instructions


Newer Macintosh computers come with TCP/IP software already installed.
This page outlines how to get your Macintosh computer set up for Merge Internet.
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Subscribers Message Board


Use this message board to post your questions or interesting information you find on the Internet and look for other Merge users to reply or post their own information. Make this an active online community!
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Unsolicted Commercial Email (SPAM) Policy


Merge Internet's policy on Unsolicited Email.

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